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Set Up your Mobile Device to Access G Suite

 
Devices


Access your G Suite account from anywhere, on any device! Follow the instructions below to set up your mobile devices. If you experience any issues setting up your device with the instructions below, please contact the VITA Customer Care Center, (866) 637-8482.

NOTE: You must remove AirWatch prior to setting up Google email on your mobile device (except for VSP, DOC Coris Mobile users and VDOT Secure Browser users).

*It is important to also notify your AITR that AirWatch has been removed from your device because uninstall does not stop the billing.

*Removing AirWatch does not apply to VSP, DOC CORIS users and VDOT Secure Browser users. You will continue to use AirWatch. However, you will still download the Gmail application to your mobile device and use it to get to your new Gmail mailbox.

Scroll to see instructions for: iPhone, Android and Windows devices

Training videos for Android and iOS can be found on the COV Learning Center and on the Virginia Government YouTube channel.


IMPORTANT: If you are unsuccessful in setting up your mobile device with your new Gmail inbox please continue to retry every few hours for up to 24 hours. Our back end system that allows you to set up your device may experience delays. We ask that you wait 24 hours before contacting the help desk with this issue


iPhone or iOS Devices

  1. To uninstall AirWatch, take the following steps:
    • Go to Settings
    • Select General
    • Go to Device Management
    • Select AirWatch MDM
    • Tap Remove Management
  2. Download the Gmail app from the App Store
  3. Once downloaded, open the app and type in your primary email address in the prompt shown below. See STEP 3 image below.
  4. You will be redirected to Okta to login. Use your Active Directory credentials that you use to login to your COV computer. See STEP 4 image below.
  5. Click ‘Accept’ to accept the Terms for your Google Account’s Mobile Device Management solution. See STEP 5 image below.
  6. Click ‘OK’ to acknowledge that an administrator must first approve your device. See STEP 6 image below.
  7. Once approved, you will be able to sign into your device.

*Please work with your AITR to remove AirWatch from your agency billing.

MDM steps

Android

Installing Mobile Device Management (MDM) on Android Device *

**Before attempting to install MDM on your device, please make sure you have the proper approval*** 

Part One: Uninstall AirWatch

  1. Go to Settings
  2. Select Security
  3. Select Device or Phone Administrators
  4. Uncheck AirWatch Admin Service
  5. Click Deactivate
Part Two: Install Mobile Device Management on Airdroid

1. Locate the Gmail app on your Android device. If it is not installed, please download and install the app from the Play Store.

  • If you already have the Gmail App on your device, go to #3 below. 
  • If you do not already have the Gmail App on your device, go to #2 below. 

2. After installing the Gmail App, and it's launched, click “GOT IT” at the bottom,


3. Add your WORK email address. 

Android

4. On the SET UP EMAIL screen, select GOOGLE. 

Android

5. Enter your WORK email address. Click next when finished. 


6. Once your work email has been entered, please select “ACCEPT” in the bottom right corner.


7. When you are redirected to the Okta sign in page, enter in your WORK email address and password. After your credentials are entered, click “Sign in”


8. Once your credentials have been verified, you will be directed to another Okta page where you will need to answer your security question. Insert your answer and click “Verify.”

 

9. Once you get to the “Google Apps Device Policy” page, select “Next.”


10. The Device Policy page will ask to install the policy on your device. Select “Install.”


11. The next page gives a brief description of the policy being installed. Select “Next” to continue.


12. If “Allow Device Policy to make and manage phone calls” pops up, select “Allow.”


13: The next page will ask you to create a work profile. Click “Next” to continue. If you select “Not Now”, the process will end and you will have to start over.


14. Read the terms and conditions. Select “Agree” to continue. If “Disagree” is selected, the process will end and MDM will not be installed on your device.


15. The next page will ask you to “Set Up Your Work Profile.” Select “Next” to continue.


16. The next page explains the organization policies associated / enforced with the work profile. Select “OK” to continue. 


17: (With Admin Approval Error) 

If you receive the below referenced error after step 16, please consult with your manager to complete the COV Account Request form. The entire form needs to be completed (In the Internet Explorer Browser). Under Section 4 of the COV Account Request Form, the format needs to be completed as listed below. Once completed, submit for approval. After a few hours to a day later, please try steps 1-17 again. 


18. Once your device has been approved and the work profile has been created, there will be application group labeled “WORK” somewhere on your devices home screen.


19. Click inside the “Work” application group, and you will see that all of your Gmail related apps are inside. Please give some time for your data to sync to device from the servers. 


YOUR ANDROID DEVICE IS NOW SYNCED TO MDM


 

Windows Mobile

  1. To uninstall AirWatch, take the following steps:
    • Tap Apps
    • Tap Settings
    • Scroll down and select Accounts
    • Select the Microsoft Exchange ActiveSync Account
    • Select the UMHS Exchange Mailbox
    • Access the Additional Options menu in Sync Settings
    • Tap Remove Account
    • Tap Remove Account again to delete all of the account's content
  2. Download the Gmail app
  3. Once downloaded, open the app and type in your primary email address in the prompt shown below.
  4. You will be redirected to Okta to login. Use your Active Directory credentials that you use to login to your COV computer.
  5. Click ‘Accept’ to accept the Terms for your Google Account’s Mobile Device Management solution.
  6. Click ‘OK’ to acknowledge that an administrator must first approve your device.
  7. Once approved, you will be able to sign into your device.

*Please work with your AITR to remove AirWatch from your agency billing.


 
VITA
G Suite and related messaging services, including email, are part of the commonwealth’s new information technology infrastructure services provided by the Virginia Information Technologies Agency (VITA).