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Vault for End Users

If Vault IS turned on for your account 


NOTE: Vault "on" means you have one of the following:
  • You have an enterprise unlimited mailbox, business unlimited mailbox, or
  • You have a 30 GB mailbox, along with an associated Vault license applied to your account.

Messages remain in Trash* until all Vault holds and retention rules expire, shortly after which they’re deleted forever. Essentially, the Trash folder becomes your personal archive. You can recover messages by simply accessing your Trash folder. (*The message users see in the Trash folder that indicates mail is deleted every 30 days does not apply to the commonwealth.)

Important Notes: 
  • You have the ability to delete messages that are in the Trash folder. Please note: if you delete messages in Trash, the deleted messages will not be recoverable by you. However, the messages will still be recoverable and under the same hold or retention rule within Vault. 
  • With a G Suite business or enterprise mailbox you now have unlimited storage in your mail account so you no longer have to delete email just to stay below your storage quota. It's recommended that you organize your mail with labels and keep them there for easy access for as long as your agency’s retention policy allows.
  • Best practices to utilize your Trash as a personal archive: 
    • Do not empty your Trash folder
      • This way your deleted email will stay there for as long as your agency’s retention policy will allow.
      • Note: If you delete the message from the Trash label, you can no longer find it yourself. Only a privileged Vault user will be able to find it for the duration of the agency retention policy.
    • Use Gmail via the web browser. 
      • Using the Trash folder as you personal archive is only applicable for Gmail via the browser, not the Google Sync for MS Outlook tool
        • The reason for this is that your Trash folder in Outlook will need to hold all of this deleted email too, and the .PST file that is created when it gets too large. It starts to take longer and longer to load and could become unstable.
  • Vault doesn't have the capability to restore deleted emails to a user's inbox, even if Vault is turned on. It only allows Vault Admins to export those emails to PST or MBOX files. So if an item were Trashed and Deleted from a user's mailbox, we could find it in Vault, but not restore it to the user's inbox.

If Vault is NOT turned on for your account
  • If a user without Vault deletes an email, that email can be restored for 25 days. After that, it's expunged. 
  • This can be prevented by switching them to Vault, which will prevent anything from being expunged from that point until the retention period expires, but it won't bring back items that were previously expunged.
    • NOTE: Vault doesn't have the capability to restore deleted emails to a user's inbox, even if Vault is turned on. It only allows Vault Admins to export those emails to PST or MBOX files. So if an item were Trashed and Deleted from a user's mailbox, we could find it in Vault, but not restore it to the user's inbox.
If you don't know if you have Vault, contact the information technology resource at your agency.