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If you notice an email has been sent to the Spam folder that isn't spam, follow the process below to make sure these emails don’t get sent to Spam in the future (this is called "whitelisting").

  1. Click on the gear icon in the upper right corner of Gmail and then click on Settings.


  2. Click on Filters and Blocked Addresses tab and then click on Create a new filter.


  3. An advanced search window will open. Enter the email address you want to whitelist into the From field and then click Create filter.


  4. Check the box labeled “Never send it to Spam” and then click on Create filter.


  5. You can add as many filters as necessary in G Suite for your mail routing needs.