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Section 1

Section 1: COV employee experience


As you are aware, email has become the preferred method for corporate communication. However, email is not a private conversation; unencrypted email messages can be intercepted and read.

To ensure the confidentiality of private information sent via email and comply with privacy regulations, we are implementing a new email encryption service through Zix Corporation, the leader in email encryption services.


For both COV employees and our customers, Zix Corporation makes encrypted communication easy. ZixCorp's services allow us to send encrypted email messages to anyone, whether they are ZixCorp customers or not.

Secure messaging is not just a safety issue; it is a practical way to conduct business. This site helps you understand our encrypted email initiatives.

Sending encrypted email

Keyword triggered

With keyword triggered encryption, you are responsible for identifying sensitive information within the body and attachments of your email, and typing that keyword within the subject line or body of the email. To send an encrypted email, enter the specific keyword vitasecure or vita secure in the subject or body of your message and the content is encrypted before it leaves our corporate network.

Content scanning

When using content scanning, the encryption process happens transparently without requiring any initiation from you when you send an email from your standard email program. The content of all email messages sent, including subject line, message body and attachments are scanned and compared against the policies we have implemented. In order to activate content scanning, your agency must create its own content scanning policy by providing requirements to Tempus Nova. If your company does not have its own policy, please use the keywords mentioned in the "keyword triggered" section.

Recipient experience

When you send an encrypted message to a customer that is a ZixCorp customer, they will receive and respond to the email as they normally would with any email. When you send an encrypted message to a customer that is not a ZixCorp customer, they receive a notification email with instructions on how to open the message. The notification message arrives in their email Inbox. They select Open Message in the notification to go to the Secure Message Center and view their email.

The customer must go through a one-time registration process.

After they register and sign in to the Secure Message Center, their message opens and they can view the message details and reply.

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