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Get Help Using G Suite

 
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Can't figure out how to use a specific feature? Trying to recreate your daily activities and workflows in G Suite? Below are five ways to find support for your G Suite questions.


On-site Google Guides



  1. Access the G Suite Help Centers

    Reference Google's help centers regarding specific applications. Find tips to common questions and popular tutorials.


  2. Utilize the In-Application 'Help' Option

    Click the gear icon at the top right of your G Suite page, select the 'Help' option, and type your question in the search box of the official Google Help page. 

  3. Perform a Quick Google Search

    Type your question into Google search or the URL box of your Chrome browser (this feature works exactly like a Google search function).
     
  4. Watch the G Suite Training Videos

    Be sure to watch the G Suite training videos to help you become familiar with all of the features and functionality. The training videos
     will answer many of your questions.


  5. Call for G Suite ‘How-to’ Questions Only Call the toll-free number (844) 427-0555 or the local number (804) 552-8610.

  6. Contact the VITA help desk

    Contact the VITA Customer Care Center (VCCC) if you are locked out of email, unable to send mail, etc.
    (866) 637-8482.




VITA
G Suite and related messaging services, including email, are part of the commonwealth’s new information technology infrastructure services provided by the Virginia Information Technologies Agency (VITA).