Information on the status of help desk tickets for G Suite issues
This page will be updated weekly.
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Current Google Ticket
Backlog and Status
- Incoming Gmail Tickets for October: 233
- Tickets resolved for the week ending Oct. 8: 340
- Year-to-date total number of tickets resolved: 12,402
- Remaining open tickets: 210
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| Open Ticket Trend |
| Week ending |
Open tickets |
| July 23 |
2,912 |
| July 30 |
2,684 |
| Aug. 6 |
2,901 |
| Aug. 13 |
2,600 |
| Aug. 20 |
2,588 |
| Aug. 27 |
1,602 |
| Sept. 3 |
1,015 |
| Sept. 10 |
578 |
| Sept. 17 |
485 |
| Sept. 24 |
264 |
| Oct. 1 |
257 |
| Oct. 8 |
204 |
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The following actions are being undertaken to resolve the backlog:
- Science Applications International Corporation (SAIC) has trained and assigned 10 resources specifically for ongoing email support and the ticket backlog in the service desk
- VITA has hired two additional contractors to concentrate efforts on the ticket backlog
- Tempus Nova has assigned four full-time employees to focus on the backlog
- VITA is directly addressing performance with our messaging supplier
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